How are course time conflicts handled?
Where can I look to see if ACES Web is not available?
In ACES Web, a service announcement will be posted on the ACES Web homepage for scheduled service interruptions and if the system is not available.
How do I report an ACES Web problem?
Notify the Office of Information Technology Help Desk by phone, 684-2200, during normal business hours (hours listed on http://www.oit.duke.edu/helpdesk/). After normal business hours, contact the Help Desk by sending email to help@oit.duke.edu, or by submitting an online form for help https://www.dunk.duke.edu/secure/submit/index.htm.
Please include the following information:
- Your name and birth date so we can identify you in the system.
- The action you were performing before the error occurred, e.g.. were you book bagging courses or registering. Please be as specific as possible, e.g. what class were you working with.
- Try to provide exact error message text, if possible.
- Did system prevent you from doing something you thought you should be able to do?
- Your contact information, if you would be willing to help solve the problem should we need to contact you.
What is the optimal screen resolution for using ACES Web?
ACES Web is best viewed at a minimum screen resolution of 800x600 pixels. Top
What are the Internet browser requirements?
| For PC: |
|
Microsoft Internet Explorer 6.0 SP1 (recommended)
Microsoft Internet Explorer 5.5 SP2*
Netscape Navigator 7*
Firefox
Mozilla 1.4 with JavaScript enabled (see next FAQ) |
| For Mac: |
|
Safari 2.0 and above
Foxfire 1.0 and above
Mozilla 1.7 and above |
*Browser functionality limitations
To get the best results, we suggest using one of the supported browsers listed above. AOL's built-in browser is not supported. You can use one of the supported browsers (see previous paragraph) while you are online with AOL. Top
How do I enable JavaScript on my browser?
Follow the steps below to make sure your browser has JavaScript enabled.
For Netscape TM Navigator 6.2x and Mozilla 1.4:
- Go to "Edit" on the main menu bar
- Select "Preferences..."
- Select "Advanced"
- Make sure "Enable Java" is checked
- Select "Scripts & Plugins”
- Under the “Enable JavaScript for” section
- Make sure "Navigator" is checked
- Click on "OK"
For Microsoft® Internet Explorer 5.5 or higher:
- Go to "Tools" on the main menu bar
- Select "Internet Options"
- Select the "Security" tab
- Make sure "Internet" is selected and click the "Custom Level..." button
- Scroll down until you reach the "Scripting" section
- Under "Active scripting", make sure the "Enable" radio button is selected
- Click the "OK" button
- If you are ask if you want to change security settings, select yes
- Click on "OK"
Are connections between your Internet browser and the ACES Web server secure?
Yes, data transmitted between your Internet browser and the ACES Web server is encrypted by the Secure Sockets Layer (SSL) Internet protocol. Top
Why does the login screen keep appearing after entering NETID (formerly ACPUB User ID) and password?
If the login screen keeps appearing when you are attempting to login to ACES Web, check to make sure your cookies are enabled. You must have cookies enabled on your browser. Follow the steps below to make sure your browser is setup with cookies enabled. Top
For Netscape TM Navigator 6.2x and Mozilla 1.4:
- Go to "Edit" on the main menu bar
- Select "Preferences..."
- Select "Privacy & Security"
- In the Cookies section, make sure "Enable cookies based on privacy settings" is selected
- Select “View”
- Under the Privacy Settings, make sure the "Medium" radio button is selected
- Click on "OK"
- Click on “OK” again
For Microsoft® Internet Explorer 5.5:
- Go to "Tools" on the main menu bar
- Select "Internet Options"
- Select the "Security" tab
- Make sure "Internet" is selected and click the "Custom Level..." button
- Scroll down until you reach the "Cookies" section
- Under "All per-session cookies (not stored)", make sure the "Enable" radio button is selected
- Click the "OK" button
- If you are ask if you want to change security settings, select yes
- Click on "OK"
For Microsoft® Internet Explorer 6.x:
- Go to "Tools" on the main menu bar
- Select "Internet Options"
- Select the "Privacy" tab
- Make sure the privacy setting is set to "Medium"
- Click the "OK" button
Why is it important to log out of ACES Web, exit the Internet browser and log off of your computer?
It is very important to log out of ACES Web, exit the Internet browser and log off of your computer because these actions prevent the next user from using ACES Web as you and from viewing personal information contained on your forms. Top
Is a Personal Identification Number (PIN) required to register for courses and how do I get one?
A PIN is required to register for courses in your book bag. You do not need a PIN to put courses in your alternate or primary book bag. Personal Identification Numbers are available from your advisor. Top
What are course permission numbers and how are they obtained?
Permission numbers are required to register for designated courses and can be obtained from Instructor or Department, as designated. Permission numbers are not required to put courses in your primary or alternate bookbag. Top
Are maximum course credit limits enforced by ACES Web?
You may add courses to your bookbag as long as the total number of credits is less than the maximum number of course credits you are allowed to take. You will only be able to register for courses in your bookbag. The maximum course credit limit is not enforced within your alternates, so you may add as many courses as you like to your alternates. Top
How many courses will the system allow me to place into my alternates?
You are limited to 25 courses. In most cases, it is unnecessary to place this many courses into your alternates. Top
Do wait listed courses count towards the maximum course credit limit?
Yes, if you successfully register for a course that has a waitlist then that course counts towards the total maximum credits you are permitted to register for. Top
Can I register for more than the maximum course credit limit?
If you wish to register for more courses than the maximum course limit allows you must see your academic dean. If your academic dean wishes to permit this over enrollment this will be noted in the system. Top
How do I register for courses in my bookbag?
Once your registration window opens, you must explicitly click the green plus sign next to the courses you want to register. Bookbags are provided as a convenience for students to do as much upfront planning as possible before their registration window opens. Make sure you have your Personal Identification Number (PIN) from your advisor and any course permission numbers you may require. Top
Under what circumstances will I not be able to register for courses in my bookbag?
You will not be able to register for courses in your bookbag, if:
- Your assigned registration window has not yet been opened.
- You have not obtained a Personal Identification Number (PIN) from your advisor.
- You have a hold attached to your student record because of an overdue balance, etc.
- If you have a hold on your student record that prevents you from registering for courses in you bookbag, ACES Web will print a message directing you to contact the appropriate department.
You will be able to put courses in both your bookbag and alternates even though you have a hold attached to your student record. Top
What is the purpose of the alternates?
The alternate bookbag is a time saving device in which you can store second and third choice courses in case your first choice is closed. If you are unable to register for one of the courses in your book bag because it has reached maximum enrollment capacity, then you can either quickly enroll for courses in your alternates or you can move courses from your alternates into your bookbag. Top
How are course time conflicts handled?
You cannot put courses that have time conflicts into your bookbag. If you attempt to put a course into your book bag that has a time conflict with either classes in your bookbag or classes in which you are already enrolled, you will receive a notification that this course has been placed into your alternates. Top
